Haedarali M

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| map-marker London, England

077-664****937

Egyptair - 077-664****937
Hi, In response to ur change of my flight, the current one is suitable for me please. I found a recent flight which similar details and price (please see attached picture). The reason for my email, the stoppage time is too long and for health reason I can not do that flight. Please see if you can arrange this flight (picture attached) as it was the change from your side. Thank you and hopefully hear from u soon
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User's recommendation: 077-664****937

noha n Eru

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| map-marker Cairo, Cairo

Flight compaint

Egyptair - Flight compaint
Egyptair - Flight compaint - Image 2
Egyptair - Flight compaint - Image 3
Egyptair - Flight compaint - Image 4
I need to complain about our flight from Cairo to EWR, the plane had an issue while we were flying. The captain was obligated to return back and land in Dublin/Ireland, we passed a night there and due to that I lost a very important appointments, plus it ruins all my plans for our vacation me and my family. Also i received miu luggage broken after all this .I need someone to contact me to discuss this and check how I will be compensated
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Loss:
$1000
Pros:
  • Direct
Cons:
  • Technical issues

Preferred solution: Full refund

Hiba A Dkc

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Lost baggage

Egyptair - Lost baggage
I'm writing to inform you that I lost my 2 check in bags in Egypt air flight while I had transit in Cairo when I went to file a report they said the bags are still there they will send it in tomorrow's flight how can I be sure, your assistance are highly appreciated
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Preferred solution: Deliver product or service ordered

AYMAN D

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| map-marker Cairo, Cairo

Poor quality and poor attitude from staff & more penaltities with any try to update or change itenerary

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Egyptair - Poor quality and poor attitude from staff & more penaltities with any try to update or...
Egyptair - Poor quality and poor attitude from staff & more penaltities with any try to... - Image 2
I made reschedule 3 days before flight but penalized me by NO SHOW and cancellation of sector to fly. had to buy new ticket on business class where a fly was on the foodit is a mess
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Loss:
$1500
Pros:
  • Many routes
Cons:
  • Not reliable - horrible staff treat you as if it is free service

Preferred solution: Apology

User's recommendation: they dont admit mistakes or correct it . never to use again , it is never secure to keep your bookings

Hanna H Guh

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Complaint

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Egyptair - Complaint
My mother traveled yesterday from Washington to Egypt, and she has a wheelchair and had open heart surgery. They took her off the plane and no one took her from the plane. She waited 3 hours without help and cried from exhaustion. Finally, we called the policeman and he send someone brought her after 3 hours of waiting without help. and shes crying because shes very tired
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Larry L Uqz

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| map-marker Mississauga, Ontario

Toronto airport shakedown.

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Original review Feb 28, 2024

I had a ticket with Egyptair from Toronto to Cairo but the name on the eTicket was Larry and not Lawrence as per my passport. When I arrived for the flight they refused to let me check in because of this but suggested for $100.00 they could change the name on my ticket.

They then came back to me and said that the plane was full, one of the seats was mine, they would let me use the seat but they would have to charge me $2,300.00 in CASH, no credit cards! After about 15 minutes they approached me again and said they could give me a deal at $1,900.00 but it had to be all cash. I left the airport with my luggage and booked through another airline. I missed my connecting flights and it cost me another day in travel.

I have emailed Egyptair several times and they will not acknowledge the demand for cash only at the airport in Toronto.

What type of airline only accepts cash??? I doesn't pass the smell test to me.

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Loss:
$1000
Pros:
  • Direct flight to cairo
Cons:
  • Unethical treatment of clients

Preferred solution: I would be happy with a complimentary return flight from Toronto to Cairo.

User's recommendation: Be very careful with this airline.

Samuel B Wxn

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| map-marker Cairo, Cairo

Missing luggage

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Egyptair - Missing luggage
Travel from Dublin to Cairo and from Cairo to Addis Ababa and I am Missing my luggage , its been 5 days since lost my luggage
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Preferred solution: Full refund

madhavi d Rok

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Verified Reviewer
| map-marker Saratoga, California

Flew business class and had a horrible time

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We flew egyptair in the summer from paris to cairo and cairo to sharm-al-sheikh and they lost our baggage. For our diving week in sharm- we had to buy everything outside.

their customer service was so bad that we just stopped the procedure for any compensation as it was more time drain that we had the time for. after that experience, we stopped checking bags in anywhere and only travel with cabin luggage.

Come winter vacation planning, my husband books them again ( we had a big fight about it) as he got a decent deal on business from mumbai to cairo and cairo to New york with a stop over in cairo so we could see the pyramids. he said we have booked business, they allow 2 cabin pieces per passenger and so we should be good.

well, we flew on jan 5th 2024, and at mumbai airport, they were like " no you cannot take all this in". we tried reasoning with them saying our ticket says we can take two but no avail.

On the plane, they not only made us take the luggage down, but they screamed at us, made snide comments " there's no way other airlines allow you to take this baggage" and were very rude and kept saying- khalas khalas. the business seats would not recline all the way for that plane and it was the most terrible business flight i have ever taken

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User's recommendation: avoid at all costs if possible

Articia N

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| map-marker Hounslow, England

Filthy plane

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Updated by user Sep 24, 2023

The company contacted me to find out what happened after they saw what I posted but no Ona has gotten back to me since. I haven’t heard from them about what is going to happen next after the money that I lost.

Updated by user Aug 24, 2023

An hour 30 minutes later we find out that it’s the cloudy skies in London. The cabin crew or pilot failed to mention this. I must say the calmest passengers ever as no one has thrown a fit, we are all just silently confused.

Original review Aug 24, 2023
The dirtiest plane I have ever seen. My flight is delayed by an hour without an explanation. The seats, pillows, earphones, footrest, headrest, tray, all have stains and dry food. The floors havent been vacuumed. I have pictures to prove, Im shocked at this level of filth on a plane. Im flying to South Africa, connecting flight hope I dont miss it.
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Loss:
$80
Pros:
  • I thought it was reasonably priced
Cons:
  • Lack of communication about flight delays and cleanliness

Preferred solution: I have a connecting flight that looks like I’m going to miss in South Africa, from Johannesburg to Durban. I want to be reimbursed for it because of the lack of communication as to why the flight delayed.

User's recommendation: I do not recommend

Arie Pvk
map-marker Toronto, Ontario

Long waiting to ask costumer service. I wait on line 45 mints just to ask qution

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Bad costumer service, not professional. Long waiting phone call to get costumer service for asking question.
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Sangita D Ehu

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Verified Reviewer

Need refund

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To Whom It May Concern: My trip to Jordan has been cancelled due to the war in Israel and please I need a refund for my ticket. My Confirmation number is P46WJC Hurghada to Cairo - MS 707 Desai/Raj Desai/Sangita Raj Cairo to Amman Flight MS 045 Egyptair Tue 12 March 2024 Please contact me at Sangitarph1@***.com 904-993-****
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Loss:
$440

Preferred solution: Full refund

User's recommendation: It’s hard to get a live person to talk to regarding your issue.

Resolved
Anthea B Vca

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Verified Reviewer

Resolved: Why don't Egypt air Johannesburg never answer their phones!!

I'm trying to follow up on a cancellation, but they just never answer their phones at Egyptair Johannesburg!!
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Preferred solution: Full refund

Dashia Vlz
map-marker Queens, New York

You canceled my flight.

The same thing happened last year you canceled my flight from New-York to Nigeria. I stayed in a hotel in New -York for two nights. Now you have done this again.The second time that.means your Airline has a problem.
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Airline Expert Talks

Airlines making masks optional | How to travel safely this season?

May 25, 2020

Airlines announce mask-optional policy. A travel expert, Jamie Larounis, talks about dropped mask mandate on airplanes and what it means for travelers.

Jamie Larounis
Jamie Larounis

Jamie Larounis is a travel industry analyst with the Upgraded Points who shares tips on hotels, airlines, trains, and loyalty programs.

Jorje Onp

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Verified Reviewer
| map-marker Burke, Virginia

Lot of points below

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-No of flight to IAD low -USA office not easy to reach any one throw phones -Need real offers for pricing -One case when I get my trip to Cairo using my points , need to pay the Tax from USA , must be easier to pay online and no need to go your office
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Saidur R Ntx

Information

Egyptair - Information
Before I buy one ticket .my transit is long time like a 1516 hours, so I need hotel to stay long time
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Preferred solution: For Transit hotel

User's recommendation: No recommendation

Anonymous
map-marker Queens, New York

I left two boxes of Gifts on my Sunday flight on the flight on the plane

there were dessert in closed box and i never heard back and they were gifts. How can i describe or take a picture of two boxes of dessert from Istanbul. They were steel box and had dessert in it. wrapped and sealed
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