Contact Egyptair Customer Service
Egyptair Phone Numbers and Emails
Customer Service Number:
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(718) 751-4850New York, NY, USA
Customer Service:
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(718) 751-2010Airport Office - New York, NY, USA
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(703) 572-8770Airport Office - Washington, DC, US
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(718) 751-4851USA
Egyptair Emails:
Egyptair Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Egyptair Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Egyptair is 7187514850. 64% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 35% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Egyptair may ask you for the following information to identify you as a customer: customer id or account no, email or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Egyptair Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Egyptair is 7187514850. 64% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 35% of customers reported contacting a real person successfully.
The average hold time is more than 30 min. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Egyptair may ask you for the following information to identify you as a customer: customer id or account no, email or first and last name.
People call Egyptair mainly because of request for information, return/ replace and product/ service.
6% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Egyptair is newyork@egyptairnyc.com. 28% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Egyptair Website:
Egyptair Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 9:00am - 5:30pm
Other Locations:
1730 Rhode Island Avenue NW
Suite 1015
Washington DC 20036 USA
90 Broad Street
Suite 501
New York, NY 10004 USA
Additional Phone Number:
Egypt +20 90070000
Postal addresses:
EGYPTAIR Administration
49 Rue de Ponthieu,
Paris 75008, France
EGYPTAIR Lincoln House
137 - 143 Hammersmith Road
London W14 0QL
United Kingdom
Egyptair Customer Service Reviews
Last summer we flew with EgyptAir from Brussels to Uganda via Cairo, and it was by far the worst airline experience I've ever had. Both our outbound and return flights were delayed by up to eight hours, with almost no communication or assistance provided throughout.
During the delay on the return flight, our plane sat motionless on the runway for around three hours; no water, no food, and not even a blanket was offered. The complete lack of care for passengers' basic comfort was shocking. Customer service was virtually non-existent: no clear updates, no apologies, no understanding, and no sense of organization or professionalism at any point. In fact, we were met with rudeness and disrespect.
It's hard to overstate how disappointing this experience was.
I have never been treated so poorly by an airline, and I will never fly with EgyptAir again. I strongly advise others to choose any alternative carrier to avoid the frustration, discomfort, and disrespect we encountered.
How Good is Egyptair's Customer Service?
Summary of Egyptair Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Egyptair?
Request for Information Question:
- “Asking a question”
- “I am at edmonton international airport travelling to egypt i have my vissa but air cananda taller is stoping me please i need help”
- “Trying to update profile for mobile phone it shows secured data and I cannot put # in. Also when I go from Booking.com to find out how and when to check in for flight. The Egypt Air link shows access denied by your security service Imperva.”
Return/ Replace Question:
- “Change flight”
- “Change meal type”
- “Flight change”
Product/ Service Question:
- “Complaining”
- “Damage item in my carry on bag”
- “Complain”
Refund Question:
- “Tickets refund”
- “Refund”
- “Refund of upgraded seat”
Activation/ Cancellation Question:
- “Cancel flight”
- “I want to cancel my booking”
- “Flight cancellation”
Shipping and Delivery Question:
- “Visa delay”
- “Baggage delay compensation”
- “Delayed flight”
Payments and Charges Question:
- “Unable to process payment”
- “We paid extra money for special seat for booking con. #89459479 and airline con. #46yzq5 on May 7 from Cairo to Newark please tell me the number for the seat to confirm it”
- “Want to make payment”
Cards Question:
- “I’m a green card holder I was wondering do I need a visa to travel to Egypt? I can get it from the airport when I get there”
- “Card rejection”
- “Vaccination card”
Staff Question:
- “Poor service and response in Toronto Egypt air”
- “Customer service”
Account Question:
- “I cannot find my email with my booking reference”
Other Question:
- “I am unable to reach my mum whose flight landed in Washington DC over an hour ago, from Cairo”
- “Transporting animals to Egypt”
- “I have been fighting Egyptair for the past Three years and I have not been upgraded”
Compare Egyptair Customer Service To
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